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Responsible Gaming Policy

  Responsible Gaming Policy – MetaPlay Effective Date:  19-02-2026 MetaPlay is a skill-based esports gaming platform designed for entertainment and competitive play. We are committed to promoting responsible gaming and ensuring a safe, fair, and enjoyable experience for all users. 1. Age Restriction MetaPlay is strictly for users 18 years of age and above . We do not knowingly allow minors to participate in any tournaments or paid activities. 2. Skill-Based Disclaimer All games and tournaments on MetaPlay are based on skill, strategy, and decision-making. MetaPlay does not promote gambling and does not guarantee any winnings or financial returns. 3. Play Responsibly We encourage users to: Play for entertainment, not as a source of income Set personal time and spending limits Take regular breaks Avoid playing when stressed, tired, or under emotional pressure 4. Financial Responsibility Users should only spend money they can afford to lose. Entry fees and...
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Refund Policy

  Refund & Cancellation Policy – MetaPlay Effective Date:  19-02-2026 1. Introduction MetaPlay is a skill-based esports gaming platform. This Refund & Cancellation Policy explains how refunds are handled for entry fees, in-app purchases, and other digital services on the MetaPlay app and website. 2. No-Refund Policy (Standard Rule) All payments made on MetaPlay for  in-app purchases (such as coins, passes, or subscriptions), and digital services are final and non-refundable . Once a user successfully completes a payment, the transaction cannot be cancelled, reversed, or refunded . 3. Exceptions (When Refunds May Be Considered) Refunds may be considered only in the following cases : ✅ Payment was deducted but the tournament entry or in-app item was not credited to the user’s account. ✅ Transaction failed due to a technical error from MetaPlay’s system. ✅ Unauthorized transaction (subject to verification and investigation). In such cases, users must contact MetaP...
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Terms & Conditions

Terms & Conditions – MetaPlay Effective Date: October 06, 2025 By downloading, accessing, or using the MetaPlay mobile application (“Service”), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the app. 1. Use of the App You are granted a limited, non-exclusive, non-transferable license to use MetaPlay for personal, non-commercial purposes only. You agree not to copy, modify, distribute, sell, reverse engineer, or attempt to extract the source code of the app or its components. All intellectual property rights related to MetaPlay, including trademarks, logos, designs, content, and software, belong to MetaPlay or its licensors. 2. Eligibility You must be 18 years of age or older to use MetaPlay. By using the app, you confirm that you are legally allowed to participate in skill-based gaming activities in your jurisdiction. Users from certain regions or states may be restricted as per applicable local l...
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Privacy Policy

Privacy Policy – MetaPlay Effective Date:  October 06, 2025 MetaPlay (“we”, “our”, “us”) operates the MetaPlay mobile application (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By using MetaPlay, you agree to the collection and use of information in accordance with this Privacy Policy. 1. Information We Collect We may collect the following types of information: a) Personal Information (if provided by you): Name, email address, phone number (during account creation or support requests) User ID, referral codes Payment-related details (processed securely by third-party payment gateways; we do not store card/UPI details) b) Automatically Collected Information: Device information (device model, OS version) IP address App usage data (screens visited, actions taken) Crash logs and diagnostics Advertising identifiers 2. How We Use Your Information We use the collected information to: Provide and improve th...
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