Privacy

  Responsible Gaming Policy – MetaPlay Effective Date:  19-02-2026 MetaPlay is a skill-based esports gaming platform designed for entertainment and competitive play. We are committed to promoting responsible gaming and ensuring a safe, fair, and enjoyable experience for all users. 1. Age Restriction MetaPlay is strictly for users 18 years of age and above . We do not knowingly allow minors to participate in any tournaments or paid activities. 2. Skill-Based Disclaimer All games and tournaments on MetaPlay are based on skill, strategy, and decision-making. MetaPlay does not promote gambling and does not guarantee any winnings or financial returns. 3. Play Responsibly We encourage users to: Play for entertainment, not as a source of income Set personal time and spending limits Take regular breaks Avoid playing when stressed, tired, or under emotional pressure 4. Financial Responsibility Users should only spend money they can afford to lose. Entry fees and...

  Refund & Cancellation Policy – MetaPlay Effective Date:  19-02-2026 1. Introduction MetaPlay is a skill-based esports gaming platform. This Refund & Cancellation Policy explains how refunds are handled for entry fees, in-app purchases, and other digital services on the MetaPlay app and website. 2. No-Refund Policy (Standard Rule) All payments made on MetaPlay for  in-app purchases (such as coins, passes, or subscriptions), and digital services are final and non-refundable . Once a user successfully completes a payment, the transaction cannot be cancelled, reversed, or refunded . 3. Exceptions (When Refunds May Be Considered) Refunds may be considered only in the following cases : ✅ Payment was deducted but the tournament entry or in-app item was not credited to the user’s account. ✅ Transaction failed due to a technical error from MetaPlay’s system. ✅ Unauthorized transaction (subject to verification and investigation). In such cases, users must contact MetaP...